Travel agency
The customer asking for an Abidjan-Paris ticket is comparing three agencies. The fastest one wins.
With Fiitsa, the request arrives qualified (destination, dates, budget, number of travelers), your quote goes out within hours instead of days, and the 30% deposit lands via Wave or Orange Money before the customer shops around.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
Hours of questions before you can even price
"I want to travel." Where? When? How many people? What budget? Every request starts with a ten-message interrogation stretched over two days. Meanwhile, another agency has already sent its quote.
Quotes sent and never answered
You spent an hour building a Dubai package, flight plus hotel plus transfers. The customer read it, then silence. Without organized follow-up, that quote dies, and you'll never know if it was the price, the dates or just forgetfulness.
Chasing balances before departure
The deposit is paid, departure is approaching, and the balance isn't coming. You call, you chase, you stress, because an unpaid ticket at D-7 is your problem as much as theirs.
Passports, visas, vouchers scattered everywhere
The passport scan is in one chat, the hotel voucher in another, the visa question in a third. On the eve of departure, you dig through three conversation histories to check the file is complete.
What Fiitsa changes for you
Automatic qualification of travel requests
Formulaires WhatsApp →Destination, dates, number of travelers, trip type, budget: the form asks the right questions from the very first message. You open the conversation with everything you need to price, not with "hello, I want to travel".
Professional travel quote in a few clicks
Documents IA →Round-trip flight, hotel, transfers, excursions, total per person and 30% deposit: your quote comes out as a clean PDF with your logo and 48-hour validity. That's the difference between an agency and a ticket reseller.
30% deposit collected via Mobile Money
Paiements WhatsApp →The customer approves his quote and pays his deposit with Wave, Orange Money, MTN MoMo or card, right inside WhatsApp. A booking with a deposit is a booking that doesn't evaporate.
Automatic balance reminders and departure checklist
Automatisation →D-30, D-15, D-7: balance reminders go out on their own, polite and consistent. At D-7, the customer receives his checklist (passport, visa, vaccines, currency) and on the big day, a bon voyage message with emergency contacts.
A traveler database that works for you
CRM →Who went where, when, on what budget: it's all in your CRM. Six months after his return from Dubai, your customer gets an Istanbul suggestion within his budget. That's how you fill the low season.
Your customer's journey, for real
- 1
The customer taps your ad or WhatsApp link. The form asks for his destination, dates, number of travelers and approximate budget.
- 2
A few hours later, he receives his PDF quote: round-trip Abidjan-Paris flight, hotel, transfers, total in FCFA and deposit amount, valid 48 hours.
- 3
He asks his questions (layover, luggage, visa), approves, and pays his 30% deposit with Wave or Orange Money through the secure link.
- 4
He sends his passport scan in the conversation; his whole file stays attached to his customer record, nothing gets lost.
- 5
Balance reminders arrive at D-30, D-15 and D-7. Once paid in full, he receives his tickets, hotel voucher and departure checklist.
- 6
On departure day: a bon voyage message with emergency contacts. Three days after the return: a review request. Six months later: a new destination suggestion.
Frequently asked questions
What deposit should I ask for a travel booking?
Standard practice is 30% at booking, balance before departure. For flight-only tickets whose fares expire fast, many agencies require full payment within 24 to 48 hours. With Fiitsa, you set your own rules, and the Mobile Money payment link makes the deposit instant: the customer pays while he's motivated.
Ticket prices change fast. How do I handle quote validity?
Your quote shows a clear validity period, 48 hours for example, with a note that airline fares may change. It's written, dated, indisputable. And since the quote goes out within hours instead of days, the fare you quoted is far more likely to still be available when the customer confirms.
Can I help my customers with visas via WhatsApp?
Yes, and it's a real differentiator. The customer sends his documents (passport, photos, supporting papers) directly in the conversation, everything stays organized in his record. You can even create automatic messages per destination: required documents for France, processing times for Dubai, e-visa for Turkey.
What happens if a customer cancels his trip?
Your cancellation terms appear on the quote the customer approved: non-refundable deposit, sliding fees depending on the date, airline conditions. When everything is written and accepted before payment, a cancellation remains unpleasant, but never again a dispute without proof.
Can my customers pay for their trip in installments?
Yes. Deposit at booking, one or two interim payments, balance before departure: you send a payment link at each due date and reminders go out automatically. On a 3,000,000 FCFA family package, installments often make the difference between "let me think about it" and "I'm booking".
I mostly sell flight-only tickets, not packages. Is Fiitsa still useful?
Even more so. On flight-only sales, margins are thin and volume is everything: automatic request qualification, fast quotes, instant Mobile Money payment, zero Fiitsa commission. And your customer database becomes a goldmine for later offering the packages that really pay.
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