Pharmacy
"Do you have this medicine?" That question deserves an instant answer. Not a busy line.
Product availability in one message, parapharmacy orders with Mobile Money payment, on-duty hours always up to date. Your counter serves the customers in front of you, WhatsApp handles the ones who were about to call.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
The phone ringing just to check stock
"Do you have amoxicillin?", "Any infant formula left?". Every call forces someone to leave the counter, check the shelf, come back to answer. And the customer who can't reach the pharmacy goes straight to the competitor across the street.
On-duty nights when nobody knows you're open
You're on duty, open at 2am, and people from the neighborhood drive around town looking for an open pharmacy. The information exists somewhere on a list, but at the moment it's needed, nobody can find it.
Parapharmacy products gathering dust on the shelf
Cosmetics, supplements, infant formula, first-aid supplies: half your margin is there, and your customers don't even know you sell them. They buy their sunscreen elsewhere after walking out of your pharmacy with their prescription.
Chronic treatments renewed late
The hypertensive or diabetic customer comes back every month for their treatment. Except when they forget, and then they spend three days without medication before dropping by. For them it's a risk, for you it's an irregular sale when it should be the most predictable one of all.
What Fiitsa changes for you
Instant answers on availability and opening hours
Assistants IA WhatsApp →"Do you have paracetamol syrup?": the AI assistant checks your catalog and answers within seconds, at any hour. Opening times, on-duty status, address, prices of over-the-counter products: all handled without a dispenser leaving the counter.
A parapharmacy catalog that finally sells
Gestion de produits et stock →Cosmetics, food supplements, baby products, medical supplies: every product with photo, price and stock. The customer browses the catalog inside WhatsApp, orders, then picks up or gets delivered. Your parapharmacy margin takes off without a single extra square meter.
Orders paid via Mobile Money, ready at the counter
Paiements WhatsApp →The customer orders, pays via Orange Money, MTN MoMo or Wave, and receives a confirmation. When they arrive, their bag is waiting at the counter with their name on it. Two minutes instead of twenty, and zero queuing for prepared orders.
Renewal reminders for chronic-treatment customers
Automatisation →Three days before the month's treatment runs out, the customer receives: "Your renewal is coming up. Shall we prepare your usual order?". They confirm with one tap, you prepare, they drop by. The treatment is never interrupted, and that monthly sale becomes a standing appointment.
Your customer's journey, for real
- 1
It's 9pm, Adjoua's son has a fever; she messages your Yopougon pharmacy via the QR code saved from a previous visit
- 2
The assistant replies within a minute: yes, the syrup is in stock, the pharmacy is on duty tonight, open until midnight
- 3
She adds a thermometer and oral rehydration solutions from the catalog, and pays the 8,500 FCFA via Orange Money
- 4
The order lands on your screen; the dispenser sets the bag aside with her name on it
- 5
Adjoua drops by 20 minutes later, picks up her bag at the counter without waiting, and the pharmacist gives her the dosage advice in person
- 6
The following month, she orders infant formula and vitamins straight on WhatsApp: the pharmacy has become her reflex
Frequently asked questions
What about prescription medicines, how does that work?
The pharmacist always keeps control. The customer can send a photo of their prescription in the chat, but you or your team verify it, confirm availability and decide on dispensing, exactly as at the counter. The assistant never dispenses anything on its own: it sets things up, validation stays human and professional.
Are exchanges with my customers confidential?
Yes. Conversations go through the official WhatsApp Business API, end-to-end encrypted, and only your team can access them. What a customer orders from your pharmacy is between them and you, just like at the counter. And the flows never ask about their health condition: they order products, period.
How do my customers know I'm on duty?
You update your on-duty status in seconds, and the assistant announces it to everyone who writes in: dates, extended hours, all clear. You can even message your neighborhood customers at the start of your duty week. The night someone needs an open pharmacy, it's your name circulating in the family group chats.
Is the displayed stock reliable? I don't want to promise an out-of-stock product.
Stock updates with every sale recorded in Fiitsa, and you can adjust manually at any time. When a product hits zero, it shows as unavailable and the assistant can suggest an alternative or take the customer's contact to notify them on restock. An honest "not yet available" beats a wasted trip.
Can I offer delivery?
Yes, for parapharmacy and over-the-counter products. The customer chooses delivery or pickup when ordering, you define your zones and fees, and your delivery person or a partner courier handles it. For anything requiring counseling or a prescription, you keep the counter visit: you set the rule.
How much daily work is this for my team?
Less than today. The assistant absorbs the availability and hours questions that used to interrupt the counter, and orders arrive written, clear, paid. What's left is preparing bags and validating prescriptions, which your team already did, minus the phone wedged between ear and shoulder.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
