Medical practice
Your front desk spends the day repeating the same answers. WhatsApp can take that over.
Appointment booking by consultation reason, automatic reminder the day before with the documents to bring, instant answers about hours and fees. The phone rings less, patients arrive prepared, and you focus on consulting.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
A phone line saturated with questions that aren't even medical
"What time do you open?", "How much is a consultation?", "Should I come fasting?". Half the calls to the practice require zero medical expertise. Meanwhile, the patient calling with a real problem hits a busy line.
Missed appointments punching holes in the schedule
One patient in five doesn't show and doesn't warn you. Another patient would gladly have taken that 20-minute slot. Over a week, that's hours of consultation time lost, and patients waiting 10 days for a slot that actually existed.
Patients showing up without their documents
No health record, no current prescription, no lab results. The consultation starts with ten minutes of piecing history together, and sometimes everything has to be rescheduled. A simple reminder the day before would have been enough.
Check-ups and follow-ups nobody calls back about
The hypertensive patient was due back in 3 months. The annual check-up was due in January. Without a reminder system, those follow-ups rest on the patient's memory. Result: they come back when things go wrong, not when they should.
What Fiitsa changes for you
Appointment booking by consultation reason
Services et réservations →General consultation, follow-up, medical certificate, vaccination: the patient picks the reason, the practitioner if there are several of you, and sees available slots. They book on a Sunday evening without disturbing anyone, and your schedule fills itself.
Day-before reminder with the documents to bring
Automatisation →24 hours before the appointment: "Your appointment with Dr Kouassi is tomorrow at 9:30am. Please bring your health record and your latest lab results. Do you confirm?". The patient who needs to cancel says so in time, and the slot goes to someone else.
An assistant answering practical questions, day and night
Assistants IA WhatsApp →Hours, fees, address, how to prepare for an exam, turnaround for a certificate: the AI assistant answers instantly, without ever giving medical advice. When a message suggests an emergency, it shares emergency numbers and urges the person to seek care immediately.
Scheduled check-up reminders for every patient
CRM →Check-up in 3 months, annual assessment, vaccination reminder: you schedule the reminder at the end of the consultation, and Fiitsa messages the patient at the right time with a rebooking button. Follow-up no longer depends on their memory.
Your customer's journey, for real
- 1
Mariam needs an appointment for her son; she scans the QR code posted at the practice's front desk in Plateau
- 2
The assistant offers the reasons: general consultation, follow-up, vaccination, certificate. She picks general consultation
- 3
She sees Dr Diallo's slots and books Thursday 10:15am, giving her son's name and age
- 4
Instant confirmation with the address, the consultation fee and the list of documents to bring
- 5
Wednesday 5pm, automatic reminder: she confirms with one tap. Another patient who had to cancel frees up his slot in the process
- 6
After the consultation, the practice schedules the next vaccine reminder; in 6 months, Mariam will get the message without anyone having to think about it
Frequently asked questions
Are the exchanges with my patients confidential?
Yes. Fiitsa uses the official WhatsApp Business API, with end-to-end encrypted conversations. More importantly, the flows are designed to never ask for medical data: the patient picks a generic reason and a time slot, nothing more. Medical content stays where it belongs: in your practice, during the consultation.
What happens if a patient writes about an emergency?
The assistant never plays doctor. As soon as a message suggests an urgent situation, it displays emergency numbers, advises seeking care immediately and notifies you right away. For everything else, it offers the earliest available slot or hands the conversation over to you.
We are three doctors at the practice. Does each get their own schedule?
Yes. Each practitioner has their own calendar, consultation reasons and durations. A patient followed by Dr Traoré only sees Dr Traoré's slots. And the front desk keeps an overview of all three schedules on one screen, with full control to move or add appointments.
Does this replace my front desk?
No, it frees it up. WhatsApp absorbs the repetitive questions and simple bookings, often 60 to 70% of the volume. Your front desk keeps handling special cases, in-person reception and the calls that genuinely deserve a human. Same job, minus the draining part.
Will my older patients manage?
If they use WhatsApp to talk to their children, they can book an appointment: it's buttons to tap, not forms to fill in. And nothing changes for those who prefer to call or drop by: WhatsApp is an additional channel, not a replacement.
How long to set the practice up?
One to two hours. You create your consultation reasons with their durations, set each practitioner's hours, customize the reminder message with your document list. The next day, your first patients book on their own, and the phone starts quieting down.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
