Childcare and nannies
Trusting someone with your child is a parent's most sensitive decision. Your agency has to be flawless.
A qualified request in a few questions, a vetted nanny profile with photo and reviews, arrival and departure notifications, tracked Mobile Money payment. Parents sleep easy, and so do you.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
Trust, your hardest product to sell
A mother doesn't hand her baby to an unknown number. She wants a face, experience, reviews from other parents. If all you can send her is "I have a serious girl, her name is Grace", she hangs up and calls her auntie in the village instead.
The Sunday 7pm emergencies
"My nanny just cancelled, I have a meeting tomorrow at 7:30am, help." These requests come at night, on weekends, always at the worst time. Replying fast with an available nanny builds your reputation. Replying the next morning destroys it.
The puzzle of your nannies' availability
Who's free Wednesday afternoon in Marcory? Who takes infants? Who can sleep over? You call four nannies one by one while the mother waits. And while she waits, she messages another agency.
Disputed hours at the end of the month
The family says 42 hours, the nanny says 48. Without check-ins or a written record, it's word against word, and you're the referee of the awkwardness. One badly handled hours dispute, and you lose the family AND the nanny.
What Fiitsa changes for you
A qualified childcare request in 7 questions
Formulaires WhatsApp →Number of children, ages, one-off or regular, dates, neighborhood, special needs: the parent fills everything in on WhatsApp in two minutes. You receive a complete, actionable request instead of a "hello, do you do childcare?" that costs you ten back-and-forths.
Vetted nanny profiles sent in the chat
CRM →Photo, age, experience, neighborhood, languages, reviews from previous families: every nanny has a clean, reassuring profile. The parent receives it on WhatsApp and chooses with confidence. That's the difference between an agency and a friend-of-a-friend.
Instant response, even for the 10pm emergency
Assistants IA WhatsApp →The AI assistant takes the emergency request at any hour, asks the right questions, states your emergency rate and only wakes you if a booking must be confirmed that night. The panicked parent gets an answer in 30 seconds, not at 9am.
Parent notifications at arrival and departure
Automatisation →The nanny checks in and out, and the parents get real-time notifications. Hours are calculated automatically, the monthly bill is based on reality. No more disputes, and parents at the office can breathe.
Tracked Mobile Money payments, never hand to hand
Paiements WhatsApp →The family pays for the childcare via an Orange Money or MTN MoMo link sent in the chat. Every payment is dated and tied to the booking. Your commission is clear, the nanny is paid fairly, and nobody counts banknotes in front of the kids.
Your customer's journey, for real
- 1
Sunday 7:30pm, Mrs Diabaté learns her nanny won't come tomorrow; a colleague forwards her your agency's WhatsApp
- 2
The assistant takes over immediately: 2 children, 18 months and 4 years old, care needed tomorrow 7am-5pm, Marcory neighborhood
- 3
Within minutes, she receives two profiles: Henriette, 34, 6 years of experience, used to infants, rated 4.9 by 12 families
- 4
She picks Henriette and pays for the day via Orange Money; the booking is confirmed, Henriette gets the address and instructions
- 5
Monday 6:58am, notification: "Henriette has arrived"; at 5:04pm: "Henriette has left, total: 10h04"
- 6
That evening, Mrs Diabaté rates the booking 5 stars and requests Henriette as a regular nanny, three days a week
Frequently asked questions
How do I show parents my nannies are genuinely vetted?
By making it visible on every profile: ID checked, interview done, references called, years of experience, and above all reviews left by real families after each booking. That accumulation of reviews, booking after booking, becomes your most valuable asset. No informal agency can compete with that.
Can a family always request the same nanny?
Yes, and that's what naturally happens: after two or three good bookings, the family wants their own nanny. Regular care is set up in a few messages, with fixed days of the week. And if Henriette is sick one Monday, you offer a replacement whose profile the family already knows.
What happens if a nanny cancels at the last minute?
Your system becomes your safety net: you instantly see which nannies are free for that slot and area, and you offer the family a replacement within minutes, profile included. A family that experiences a well-handled hiccup often trusts you more than one that never had a hiccup at all.
How is regular childcare billed?
However you want: monthly, weekly or by checked-in hours. What families love most is the automatic monthly summary based on real check-ins: days worked, hours, total due, Mobile Money link. The family pays in one tap and everyone is looking at the same truth.
How do I handle emergency rates without shocking parents?
By displaying it clearly, before booking: care requested less than 12 hours ahead, +25% for example. A parent in a bind doesn't argue with a rate stated upfront, he argues with a rate discovered afterwards. The assistant states the surcharge at request time, the parent accepts knowingly, zero awkwardness.
Not all my nannies have the latest smartphones. Does it still work?
Yes, everything runs through WhatsApp, which works on any entry-level Android phone. Checking in and out is a simple message. No app to install, no complicated training: if your nanny can send a WhatsApp message, she can use the system.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
