Car rental
Handing your car to a stranger takes written preparation.
Every rental puts millions of FCFA of vehicle on the line. With Fiitsa, the customer picks his car from your catalog, books his dates, pays deposit and security deposit via Orange Money or Wave, and the photo inspection is archived before the keys change hands. A scratch at return? You look at the photos, not your memories.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
"That scratch was already there": the classic return dispute
Without a dated photo inspection at pickup, every vehicle return can turn into a standoff. Scuffed bumper, bent rim, stained seat: it's your word against the customer's, and you're the one paying the body shop in the end.
Verbal bookings for cars worth 15 million
"Hold the Fortuner for me for Saturday." You hold it, turn down two customers, and Saturday morning nobody shows. Or worse: two team members promise the same car to two customers. A wedding convoy waiting for its lead vehicle is not something you can fix.
The cash security deposit, poorly framed, poorly returned
Deposit handed over in cash, no receipt, terms stated verbally. At return, nobody remembers the exact amount or what it covers: missing fuel, lateness, accident excess? Every refund becomes a negotiation.
Reciting your fleet and rates all day long
"What cars do you have?" "How much is the Corolla per day?" "And with a driver?" "And for a trip to Yamoussoukro?" You type the same answers on repeat, photo by photo, rate by rate, while your cars sleep in the lot.
What Fiitsa changes for you
Your fleet as a catalog: photos, rates, with or without driver
Gestion de produits et stock →Sedans, SUVs, 4x4s, minibuses: each vehicle has its listing with real photos, daily and weekly rates, driver option, conditions (fuel, mileage, driving area). The customer compares on his own and arrives with a precise choice, not twenty questions.
Date-based booking, no double allocation
Services et réservations →The customer picks his vehicle and dates in the calendar: only genuinely available cars show up. A confirmed booking blocks the vehicle for the whole team. The Fortuner promised twice for the same Saturday is ancient history.
Deposit and security deposit via Mobile Money, written terms
Paiements WhatsApp →The booking is confirmed with the deposit, and the security deposit is paid via Orange Money, MTN MoMo, Wave or card before key handover. Amount, excess, refund conditions: everything is written in the confirmation. Automatic receipt on both sides, zero cash changing hands.
Photo inspection archived in the conversation
Formulaires WhatsApp →At pickup: photos of all four sides, the dashboard (mileage, fuel gauge) and existing defects, sent in the conversation, timestamped, in front of the customer. At return, you compare using the same angles. The scratch dispute is settled in thirty seconds, evidence in hand.
Return reminders and repeat-business campaigns
Automatisation →The day before return, the customer gets a reminder with the time and conditions (full tank, cleanliness). After the return, the security deposit is refunded via Mobile Money and the customer rates his rental. Three months later, he receives your weekend offer. Repeat customers are what make a fleet profitable.
Your customer's journey, for real
- 1
The customer taps your link or scans your QR code and browses your fleet: Corolla at 25,000 FCFA/day, RAV4 at 45,000, Fortuner with driver at 70,000.
- 2
He picks the RAV4 without driver for the weekend, Friday to Sunday. The calendar confirms availability, the total shows along with the security deposit amount.
- 3
He sends his driver's license and ID in the conversation, then pays the deposit and security deposit via Wave or Orange Money through the secure link.
- 4
Friday, at key handover: joint inspection, photos of all four sides and the odometer sent in the conversation, mileage and fuel level recorded.
- 5
Saturday evening, he wants the car one more day: he writes, you confirm availability, he pays the extra day via Mobile Money. Everything is tracked, no debate at return.
- 6
Monday morning: vehicle return, comparison with the pickup photos, security deposit refunded via Mobile Money right after. Three months later, he receives your special offer and rebooks for the holidays.
Frequently asked questions
How do I set the security deposit amount?
Based on the vehicle's value and your insurance: commonly 100,000 to 200,000 FCFA for a sedan, 300,000 and up for a recent SUV. What matters isn't just the amount, it's the framing: what the deposit covers (missing fuel, lateness, minor scratches, insurance excess), the refund timeline, all written in the confirmation the customer accepted. A Mobile Money deposit with a receipt beats a stack of untraceable bills every time.
Is the photo inspection really enough in a dispute?
It's the best accessible protection. Timestamped photos, sent in the WhatsApp conversation at key handover, in front of the customer: four sides, odometer, fuel gauge, existing defects. At return, same angles, immediate comparison. In 95% of cases, the dispute dies in front of the photos. For major damage, those same photos support your insurance file or claim.
How do I handle rentals with and without a driver?
As two distinct offers on each vehicle, with their own prices and conditions. Without driver: verified license, higher security deposit, defined driving area. With driver: fuel and driver hours included or as an extra, daily or per-trip rate. The customer picks his option right in the catalog, and the written confirmation restates the exact terms of his package.
Weddings and ceremonies are a big part of my business. Does Fiitsa help?
A lot. Wedding convoys are booked weeks ahead and all fall on the same Saturdays: without a reliable calendar and deposits, disaster is guaranteed. With Fiitsa, every convoy vehicle is booked with a deposit, the Saturday schedule is clear for your drivers, and automatic reminders confirm timings with the client the day before. You can even create convoy packages (decorated bridal car + escort vehicles) right in your catalog.
What if the customer returns the car late or with an empty tank?
Your written terms cover these cases: hourly or daily late fee, missing fuel charged at pump price plus a service fee, all deductible from the security deposit. Since the fuel level and handover time appear in the pickup photo inspection, there's nothing to debate: you apply what the customer accepted when booking, and refund the rest of the deposit via Mobile Money.
I'm starting with just two cars. Is it already useful?
Even more than with twenty. With two cars, every rental day counts and every deposit dispute hurts. A clean catalog, deposit-backed bookings, photo inspections and returning customers: that's exactly what lets you finance the third car. And when your fleet grows, your system is already in place, with your customer database working for you.
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