Topic
AI and automation
An AI assistant that replies at 2 a.m., follows up on an abandoned cart and sends the payment link: that's no longer science fiction, it's what hundreds of African merchants are already doing. Here we document what actually works, no fluff.
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Frequently asked questions
Can an AI really sell on my behalf?
Yes, for everything repetitive: answering product questions, making recommendations, sending the payment link. For sensitive cases or big negotiations, it hands over to a human.
How long does it take to set up an AI assistant?
With Fiitsa, the assistant knows your catalog and your prices from the moment you create your business. Fine-tuning (tone, rules, limits) takes an hour or two.
Will my customers accept talking to an AI?
What they want is a fast, accurate answer. An AI that replies in 5 seconds converts better than a human who replies the next day. What matters is keeping an easy handover to a human.
