Café / tea room
A café lives on its regulars. But only if you can actually reach them.
The customer who gets her cappuccino every morning, you know her face, not her number. Fiitsa turns every visit into a contact: pre-orders paid via Mobile Money, brunches booked on WhatsApp, new menu items announced to your whole list, and private events secured with a deposit.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
The 8am queue that turns people away
Between 7:30 and 9am, six people are waiting for their coffee before work. The one in a hurry looks at the queue, does the math, and goes elsewhere. Your most profitable hour is also when you lose the most customers.
Loyal regulars... until the day they vanish
The 4pm mint tea gentleman hasn't come in two weeks. Moved away? Upset? Gone to the competitor? You'll never know: you have no way to reach him, not even his first name.
Sunday brunch, both full and overbooked
Bookings come in by phone, Instagram DM and word of mouth at the counter. Sunday 11am, three groups show up for two tables. The vibe is ruined in front of every other customer.
Private events accepted on someone's word
A baby shower booked by phone for Saturday afternoon: you turn away other customers, you prepare, and the group cancels Friday night. A whole afternoon of revenue gone, without a franc of compensation.
What Fiitsa changes for you
Coffee ordered on the way, ready on arrival
Paiements WhatsApp →Your customer orders her cappuccino and croissant from the taxi, pays via Wave, and picks up at the counter without waiting. The 8am queue becomes a stream of already-paid orders.
Brunch booked in three messages
Services et réservations →Date, time, party size: the booking happens in WhatsApp, the slot blocks itself and the reminder goes out Saturday evening. On Sunday, your floor plan is accurate to the last seat.
Every counter customer becomes a contact
Lien et QR WhatsApp →A QR code on the counter, the tables and the cups. Scanned once, the customer joins your list with their history. The mint tea regular who vanishes for two weeks? Now you can actually write to him.
New items announced to the people who'll come back
Campagnes WhatsApp →New cheesecake, afternoon tea deal, jazz night on Friday: a WhatsApp campaign goes out to your regulars. These aren't strangers on Instagram, they're people who already know the way to your door.
Private events with a deposit, never on a promise again
Formulaires WhatsApp →Birthday, baby shower, team meeting: the client fills in the private event form, receives your offer and pays the deposit via Mobile Money. The room only gets blocked once the money is in.
Your customer's journey, for real
- 1
Monday 7:50am, Clarisse is in a taxi, running late. She opens your WhatsApp chat and orders her cappuccino and a pain au chocolat: 2,300 FCFA, paid via Wave.
- 2
At 8:05 she walks in, skips the queue, grabs the cup with her name on it at the end of the counter and heads to the office. Twelve seconds inside.
- 3
On Thursday she gets your campaign: "New Sunday brunch: sweet and savory menu at 8,000 FCFA. Limited seats." She books a table for four, Sunday 11:30am.
- 4
Saturday evening, the reminder lands. On Sunday her table is waiting, set, without her having to call anyone.
- 5
The next month, she's the one writing to you: she wants to book the room for her sister's 30th. Form, offer, 25,000 FCFA deposit via Orange Money. Booked, for real.
Frequently asked questions
How do I set up morning pre-orders without slowing down the counter?
Pre-orders land on your screen with the pickup time, already paid. Your barista prepares them between counter customers and sets them on a dedicated pickup spot. Customers in a hurry no longer queue, and the physical line moves faster too.
Can I create a loyalty program for my regulars?
Yes. Every purchase is logged in the customer's file, so you know who comes often and who deserves a treat. Tenth coffee free, birthday discount, first look at new items: you pick your mechanic, and the message goes out automatically at the right moment.
How do bookings work for weekend brunch?
You set your sittings and capacity, say 40 seats on Sunday between 10am and 2pm. Customers book in WhatsApp, full slots close on their own and the day-before reminder cuts no-shows. You can even require a deposit on high-demand days.
For private events, how do I protect myself from cancellations?
With a non-refundable deposit paid via Mobile Money at booking, and your terms written into the offer. A group canceling the night before no longer leaves you with an empty, unpaid afternoon: the deposit covers your loss, and serious clients don't mind paying it.
I also sell coffee beans and teas to take home. Can I manage that in the same place?
Yes, you add a shop section to your catalog: coffee bags, teas, gift boxes. Customers order, pay via Mobile Money and pick up at the counter or get it delivered. It's revenue that comes in even when the room is empty.
What does it cost? Do you take a percentage?
A flat monthly subscription, 0% commission. Whether you serve 30 or 300 coffees a day, the price doesn't move. Coffee margins are debated enough already without handing a slice to a platform.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
