Phone repair
Screen cracked at 9 am, phone back at 11 am. And the customer followed every step.
Your customer sends a photo of his cracked screen, gets a quote within two minutes, books his drop-off slot and tracks his repair without calling you ten times. You keep your hands on the screwdriver, not on the keyboard.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
"How much for a screen?" all day long
Every price request forces you to ask the same questions: which brand, which model, original or compatible part. While you answer, the repair on your bench waits, and so does the customer at the counter.
Customers showing up for nothing
He crosses town with his Xiaomi, you open it up, and the part isn't in stock. He leaves frustrated and won't come back. A simple remote diagnosis would have saved the trip, or let you order the part beforehand.
"Is my phone ready?" on repeat
A customer without his phone is an anxious customer. He calls from a friend's number, drops by the workshop, sends his little sister. Every interruption costs you ten minutes of focus on a micro-soldering job.
The verbal quote disputed at payment time
You said 15,000, he heard 10,000. Without a written record it's your word against his, in front of the other customers. A written quote sent on WhatsApp ends the debate before it starts.
What Fiitsa changes for you
Remote diagnosis with photo
Formulaires WhatsApp →A WhatsApp form guides the customer: brand, model, type of fault, photo of the damage. You receive a complete case instead of a vague "my phone is broken", and you know whether the part is in stock before he travels.
Drop-off slot booking
Services et réservations →The customer picks his drop-off time directly in your calendar. You smooth out arrivals instead of enduring the 10 am rush, and every morning you know exactly what's waiting on the bench.
Written quote sent within two minutes
Documents IA →Model, fault, part price, labor, turnaround, repair warranty: the quote goes out on WhatsApp, dated and itemized. At payment time, everything is already in writing. Zero disputes.
Automatic repair tracking
Automatisation →Phone received, diagnosis confirmed, repair in progress, ready for pickup: at every step, the customer is notified automatically. The "is it ready?" calls disappear, and your professional image climbs.
An AI assistant for common pricing
Assistants IA WhatsApp →iPhone 11 screen, Samsung A14 battery, charging port: the assistant gives your price ranges and turnaround times, even when you're deep in a micro-soldering job or the workshop is closed.
Your customer's journey, for real
- 1
The customer writes "my screen is cracked". The diagnosis form asks for the brand, the model and a photo of the phone.
- 2
He receives a written quote within two minutes: part price (original or compatible, his choice), labor, turnaround and repair warranty.
- 3
He confirms and books his drop-off slot in your calendar, say tomorrow at 9 am.
- 4
After drop-off, he gets a notification at every step: phone received, repair in progress, ready for pickup. Often within 2 hours for a screen.
- 5
He picks up his phone and pays on site or with Orange Money, MTN MoMo or Wave, with an automatic receipt stating the warranty.
- 6
Three months later, he gets a short message: "Battery still holding up? Remember your free check-up." And he comes back.
Frequently asked questions
Can my customers really get a quote without coming to the workshop?
Yes, in the vast majority of cases. Brand, model, fault description and a photo are enough to price a screen, a battery or a charging port. For complex faults (motherboard, water damage), you send a range and confirm the price after opening the device, which your quote states in black and white.
How do I handle the original vs compatible part question?
Your quote can offer both options with their respective prices and warranties, for example original screen 35,000 FCFA with 3-month warranty, compatible 18,000 FCFA with 1-month warranty. The customer chooses knowingly, and his choice is in writing. Nobody can claim "I thought it was original" anymore.
What's the average turnaround for a screen?
If the part is in stock, a screen swap often takes 1 to 2 hours. That's the whole point of remote diagnosis: you know before drop-off whether you have the part. If not, you order it and give the customer a firm appointment instead of making him wait at the workshop.
What about the phone's data? Customers often worry...
That's THE sensitive question in this trade. Add a clear note to your drop-off confirmation message: data isn't touched for a screen or battery swap, and for risky repairs you recommend a backup before drop-off. Sending it automatically at every drop-off protects you and reassures the customer.
Can I ask for a deposit when I need to order a part?
Yes, and you should. For a rare part you're ordering specially, you send a Mobile Money payment link for a 30 to 50% deposit. A customer who has paid a deposit always comes back for his phone. No more ordered parts sleeping in a drawer.
I offer a warranty on my repairs. Does Fiitsa help me track it?
Every repair is recorded with the customer, the fault, the part fitted and the date. If someone comes back saying "your screen failed", you check within seconds whether it's really your repair and whether the warranty is still running. And your WhatsApp receipt serves as proof for both sides.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
