Gym
The hardest part of running a gym isn't the iron. It's the renewals.
Memberships paid via MTN MoMo or Orange Money, automatic reminder 3 days before expiry, group classes booked in two messages. You run the gym. Fiitsa keeps the members coming back.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
Memberships that expire in silence
A member pays in January, trains in February, and in March his membership expires without anyone noticing. Not him, not you. He keeps coming for a free week, or worse, he stops coming altogether. Every month, that blur costs you tens of thousands of FCFA.
The member notebook nobody keeps up to date
Who paid, who owes, who's on monthly, who's on quarterly: it all lives in a notebook at the front desk, plus a few exceptions in the manager's head. The day the notebook gets soaked or the manager leaves, your gym loses its memory.
Group classes packed on Monday, empty on Thursday
20 people crammed into Monday's 6pm fitness class, 4 in the same class on Thursday. Without booking or capacity limits, your members endure the crush and your coach sometimes teaches an empty room.
Prospects who ask for prices and vanish
"How much is the membership?" You answer, he says "OK thanks", and you never see him again. Without a trial session offered on the spot and a follow-up a few days later, every curious visitor stays a curious visitor.
What Fiitsa changes for you
Renewal reminder before expiry
Automatisation →Day minus 3: "Your membership expires Friday, renew now and keep your momentum". With the MTN MoMo payment link right in the message. The member pays from his couch, skipping the front desk, and you never chase anyone again.
Memberships paid and tracked via Mobile Money
Paiements WhatsApp →Monthly, quarterly, annual, student: each plan has its price and payment link. Every payment is dated, tied to the member, visible in your dashboard. You finally know exactly who's paid up, without opening a single notebook.
Group class booking with capacity limits
Services et réservations →Fitness, cardio, guided strength training: each class has its capacity. The member books in WhatsApp, a full class closes itself, and a cancelled spot goes to the next person on the waitlist. Monday crush, gone.
Winning back members who drift away
CRM →Fiitsa spots the member who hasn't shown up in 15 days and messages him before he quits: "Haven't seen you in 2 weeks, everything OK? Your comeback session is waiting". A member caught in February is one more renewal in March.
A free trial for every curious prospect
Campagnes WhatsApp →Whoever asks for prices gets the plans AND an invitation to a free trial session, bookable in one tap. Three days after the trial, an automatic follow-up with a welcome offer. The curious visitor becomes a member.
Your customer's journey, for real
- 1
Loïc just moved to Bonamoussadi, spots your gym on his way to work and scans the QR code on the front wall
- 2
The assistant shows him the plans: monthly 15,000, quarterly 40,000, annual 140,000 FCFA, and offers a free trial session
- 3
He books his trial for Thursday 6pm, gets a same-day reminder, shows up, sweats, loves it
- 4
Saturday, automatic follow-up with the welcome offer; he takes the quarterly plan and pays 40,000 FCFA via MTN MoMo
- 5
Every week, he books his cardio classes in the chat, two messages each time
- 6
Three days before expiry: "Your quarter ends Friday, renew and don't break your streak"; he pays without even stopping by the front desk
Frequently asked questions
Many of my members still pay cash. How do I handle both?
Both live side by side. Mobile Money payments record themselves; cash payments take two taps at the front desk and the membership extends just the same. What matters is that every member has a reliable expiry date, whatever the payment method. Reminders go out for everyone.
Can a member with an expired membership still get in?
Your rule, your call, but at last an informed call. At the front desk, a two-second search shows the member's status: paid up, expired 3 days ago, expired 3 months ago. You can allow a few days' grace; either way, the assistant has already nudged the member before and after expiry.
I offer different rates: students, couples, companies. Can it handle that?
Yes, you create as many plans as you like, each with its price and duration: student monthly, couples quarterly, 10-employee corporate pack. For companies, you can even send one payment link to the boss and attach each employee to the plan.
Won't renewal reminders annoy members?
One reminder at day minus 3 and one on the day isn't harassment, it's service: nobody wants to get turned away at the door because they forgot their date. What actually annoys members is the manager calling them out in front of everyone over money. A discreet WhatsApp message settles it gracefully.
Can I also sell personal training and products, protein, accessories?
Yes. Personal training sessions are booked like classes, each coach with his own calendar. And you can add a small catalog: protein, gloves, shakers, paid via Mobile Money and picked up at the front desk. The gym becomes a shop with zero extra effort.
How long to migrate my current 200 members?
One afternoon. You import your list with name, phone and expiry date, and reminders start immediately. In the first month, you'll already see renewals you would have lost: the members expired for weeks whom nobody had ever followed up with.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.
