Cosmetics shop
You know every client's skin. Your WhatsApp should remember it too.
A full catalog inside the chat, an assistant that advises by skin type, Mobile Money payment, a nudge when the serum is running out. Your cosmetics shop, open 24/7 without hiring anyone.
Try free for 14 daysPage verified on 22-07-2026
You know these struggles
The 20-minutes-per-client advice session
"I have oily but sensitive skin, what can I use?" Every cosmetics sale starts with a consultation. You love giving advice, but at 20 minutes per conversation, you cap out at fifteen clients a day.
Baskets abandoned in silence
She asked the price of the gift set, said "ok I'll get back to you", then nothing. Without a follow-up, that sale slowly dies in your chat list. And you have too many open conversations to remember who to nudge.
"Is it original or counterfeit?"
In a market flooded with fakes, every new client doubts. Proving you're legit one conversation at a time, with no professional page and no visible reviews, means rebuilding your reputation with every first message.
Orders and deliveries scattered everywhere
An order in WhatsApp, the address in a voice note, the payment to verify in the Wave app, the delivery rider to brief by phone. One single order crosses four tools, and a delivery mistake is never far away.
What Fiitsa changes for you
Catalog organized by skin need
Gestion de produits et stock →Oily skin, dry skin, dark spots, anti-aging, hair: the client browses by need, not by brand. Photos, FCFA prices, live stock. Out-of-stock items disappear, so no more "ah sorry, that one's finished".
Advice assistant available at any hour
Assistants IA WhatsApp →The AI assistant asks the diagnostic questions: skin type, concern, budget, then recommends a routine from your products. The 20-minute consultation becomes a 2-minute exchange, even at midnight.
Mobile Money payment inside the chat
Paiements WhatsApp →Basket confirmed, the Orange Money, MTN MoMo or Wave payment link lands in the thread. No more deposit screenshots to verify, no more "I sent it, did you get it?". Payment confirmed, order moves to preparation.
Repurchase nudge when the product runs out
Automatisation →A serum lasts about 6 weeks? On day 40, your client receives: "Your serum must be running low, shall I set one aside?". Repurchase becomes a reflex, and your best client stops shopping around between bottles.
Your customer's journey, for real
- 1
Sandra sees your dark spots video on TikTok and messages your Douala shop's WhatsApp
- 2
The assistant asks three questions: skin type, how old the spots are, budget; she answers in a minute
- 3
It suggests an 18,500 FCFA routine: cleanser, brightening serum, sunscreen, with photos of all three products
- 4
She confirms the basket and pays via the MTN MoMo link received in the chat
- 5
The next day, the rider heads to Bonapriso; Sandra tracks the delivery from the same WhatsApp thread
- 6
On day 40: "Your serum is nearly done, shall I prep the routine again?"; she reorders without asking a single question
Frequently asked questions
Can the AI assistant give real beauty advice without saying nonsense?
It advises only from what you teach it: your products, their uses, your recommended routines by skin type. It never plays dermatologist: for a serious skin issue, it advises seeing a professional and hands the conversation to you.
How do I reassure clients my products are authentic?
Your shop gets a real storefront: a clean catalog, real photos, a written return policy, order history. You can detail each product's sourcing in its listing. A structured shop with traceable payment inspires ten times more trust than a WhatsApp status with prices in the comments.
I sell online and in-store. Does stock stay accurate?
Yes, it's one stock everywhere. A counter sale decrements the WhatsApp catalog and vice versa. The last body lotion sold in-store at 3pm can't be ordered online at 3:05pm.
How does order delivery work?
You work with your usual riders: Fiitsa gives you the complete order with address and phone, and the client gets updates in the chat: order confirmed, on the way, delivered. You can set fees per zone, say Akwa 1,000 FCFA, Bonabéri 2,000 FCFA.
A client wants a refund or an exchange. Is that handled?
You write your policy once: exchange within 48h on unopened products, for example, and the assistant communicates it automatically. Since every order is tracked with its payment, finding who bought what and when takes ten seconds instead of endless scrolling.
How much does Fiitsa take on each product sale?
Nothing. 0% commission on your sales, whatever your volume. You pay your monthly subscription and that's it. On cosmetics where margins sometimes come down to 15%, that changes everything compared to platforms that take a cut on every bottle.
Ready to modernize your business?
14 days free, no commitment, no credit card. Your AI assistant knows your trade from day one.